Section 1
Introduction
Welcome to BMY24. We are committed to protecting the privacy and personal information of every kabayan who plays, bets, and wins on our platform. This Privacy Policy explains how BMY24 collects, uses, stores, and safeguards your personal data when you access our website at https://bmy24.net, create an account, make deposits and withdrawals, or interact with any of our gaming products — from poker and card games to virtual sports and fishing games.
By using the BMY24 platform, you agree to the terms outlined in this Privacy Policy. We encourage you to read this document carefully. If anything is unclear, our support team is always ready to help. This BMY24 privacy policy is regularly reviewed and updated to reflect changes in our operations, technology, and applicable Philippine laws.
This policy applies to all users accessing BMY24 from the Philippines, including registered members and visitors browsing the site. It covers all personal data processed by BMY24 regardless of how it is collected — through web forms, cookies, account activity, or customer support interactions.
Quick note: This BMY24 privacy policy is governed by the Data Privacy Act of 2012 (RA 10173) and enforced by the National Privacy Commission (NPC) of the Philippines. Your data is in good hands.
Section 2
Information We Collect
BMY24 collects only the information necessary to provide you with a safe, seamless, and enjoyable gaming experience. Here is a breakdown of the types of personal data we gather:
Account Registration Data
When you sign up for a BMY24 account, we collect:
- Full name (as it appears on your valid government-issued ID)
- Date of birth (to verify you are of legal gambling age — 21 years old and above in the Philippines)
- Email address
- Mobile number (used for OTP verification and account security)
- Preferred username and password (passwords are hashed and never stored in plain text)
- Residential address in the Philippines
Financial and Transaction Data
For deposits and withdrawals processed via GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, BDO, BPI, UnionBank, Visa, or Mastercard, we collect transaction records and payment reference numbers. BMY24 does not store your full card numbers or mobile wallet PINs — those are handled by our certified payment partners.
Gameplay and Activity Data
We automatically record data related to your activity on BMY24, including game history, betting records, session duration, wager amounts, and game preferences. This helps us personalise your experience and ensure fair play.
Technical and Device Data
BMY24 collects device and connection information such as your IP address, browser type, operating system, and device identifiers. This data is used for fraud prevention, security monitoring, and platform optimisation.
Customer Support Data
If you contact our support team via live chat, email, or any other channel, we retain records of those interactions to help resolve issues efficiently and improve our service quality.
Section 3
How BMY24 Uses Your Information
Every piece of data collected by BMY24 is used with a clear and lawful purpose. We do not process your personal information beyond what is described here. The primary ways we use your data include:
- Account Management: Creating and maintaining your BMY24 player account, verifying your identity, and keeping your profile up to date.
- Service Delivery: Enabling you to access all BMY24 games, process your deposits and withdrawals, and deliver your winnings promptly.
- Security and Fraud Prevention: Detecting suspicious activity, preventing unauthorised access, and protecting both players and the platform from fraud.
- Legal and Regulatory Compliance: Meeting our obligations under Philippine law, including AML (Anti-Money Laundering) requirements and PAGCOR licensing conditions.
- Communications: Sending you important account notifications, deposit confirmations, promotional offers (with your consent), and security alerts via email or SMS.
- Platform Improvement: Analysing usage data to fix bugs, improve load times, and develop new features that Filipino players will actually enjoy.
- Responsible Gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour and provide appropriate support and resources.
BMY24 processes your data on the following legal bases: performance of a contract (your account agreement with us), compliance with a legal obligation, legitimate interests of the business, and, where required, your explicit consent.
Secure Gaming in the Philippines
BMY24 uses bank-grade security to protect every peso and every player account on our platform.
Filipino Players, Filipino Values
We built BMY24 with the Filipino community in mind — trustworthy, transparent, and always para sa kabayan.
Play Anywhere, Stay Protected
Whether you're in Boracay or BGC, your BMY24 privacy and data security travels with you.
Section 4
Data Sharing and Disclosure
BMY24 does not sell your personal information — period. However, there are limited circumstances where we may share your data with trusted third parties:
- Payment Processors: We share the minimum necessary financial data with payment providers such as GCash, Maya, and bank networks to complete your transactions securely.
- Identity Verification Services: To comply with KYC (Know Your Customer) requirements, we may use third-party verification services to confirm your identity.
- Regulatory Authorities: We may disclose your data to PAGCOR, the AMLC (Anti-Money Laundering Council), or other government agencies when legally required to do so.
- Technology Partners: Our hosting, analytics, and cybersecurity partners may access anonymised or pseudonymised data as part of their contracted services. All partners are bound by data processing agreements.
- Legal Proceedings: If required by a court order, subpoena, or other lawful legal process, BMY24 may disclose relevant information to law enforcement or judicial authorities.
In every case, we only share the minimum data required and ensure that receiving parties maintain adequate data protection standards consistent with this BMY24 privacy policy.
Section 5
Data Retention
BMY24 retains your personal data for as long as your account remains active or as required by law. Specifically:
- Active account data is retained for the duration of your membership with BMY24.
- Transaction and financial records are kept for a minimum of five (5) years in compliance with Philippine AML regulations.
- Upon account closure, we may retain certain data for up to seven (7) years for legal, audit, and regulatory purposes.
- Customer support records are retained for two (2) years from the date of the last interaction.
- Marketing preferences and consent records are retained for the period during which consent is valid, plus an additional two (2) years.
Once the retention period expires, your personal data is securely deleted or anonymised so that it can no longer be associated with you. If you request early deletion, we will process your request subject to any legal obligations that require us to retain certain records.
Section 6
Your Data Rights as a BMY24 Player
Under the Philippine Data Privacy Act of 2012, every registered player on BMY24 has the following rights regarding their personal data:
Right to Access
You can request a copy of the personal data BMY24 holds about you at any time.
Right to Rectification
If any of your data is inaccurate or incomplete, you have the right to have it corrected.
Right to Erasure
You can request the deletion of your personal data, subject to legal retention requirements.
Right to Object
You can object to certain types of data processing, including direct marketing communications.
Right to Data Portability
You may request your data in a structured, machine-readable format to transfer to another service.
Right to Lodge a Complaint
You can file a complaint with the National Privacy Commission (NPC) if you believe your rights have been violated.
To exercise any of these rights, please contact our Data Protection Officer at privacy@bmy24.net. We will respond to your request within fifteen (15) business days as required under Philippine law.
Section 7
Cookies and Tracking Technologies
BMY24 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences and analyse how our site is used.
We use the following types of cookies:
- Essential Cookies: Necessary for the platform to function correctly — keeping you logged in, remembering your session, and processing transactions.
- Analytics Cookies: Help us understand how players navigate BMY24 so we can improve the layout, speed, and features of our site.
- Preference Cookies: Store your settings and preferences, like your preferred language or game lobby layout.
- Security Cookies: Used to detect suspicious login behaviour and protect your account from unauthorised access.
You can manage or disable cookies through your browser settings. Note that disabling essential cookies may affect the functionality of the BMY24 platform. We do not use cookies for cross-site advertising or tracking outside of our platform.
Section 8
Data Security Measures
Protecting your data is not just a legal obligation for BMY24 — it's something we genuinely care about. We implement a comprehensive set of technical and organisational security measures, including:
- 256-bit SSL/TLS encryption for all data transmitted between your device and BMY24 servers
- Regular penetration testing and vulnerability assessments by independent cybersecurity firms
- Multi-factor authentication (MFA) options for player accounts
- Strict access controls — only authorised BMY24 personnel can access personal data, and only on a need-to-know basis
- Encrypted storage for all sensitive personal and financial data at rest
- 24/7 security monitoring and intrusion detection systems
- Regular staff training on data privacy and security protocols
- Incident response procedures to notify affected players and regulators in case of a data breach
While BMY24 takes every reasonable precaution, no online platform can guarantee 100% security. We encourage all players to use strong, unique passwords and enable two-factor authentication on their accounts for maximum protection.
Section 9
Age Restriction and Minors
BMY24 is strictly for adults aged 21 and above, as required under Philippine gambling regulations. We do not knowingly collect personal data from individuals below the legal gambling age. During registration, we collect your date of birth to verify age eligibility.
If we discover that a minor has created an account or provided personal data, we will immediately suspend the account, delete the associated personal data, and reverse any financial transactions involved. Parents and guardians concerned about underage access to online gambling are encouraged to use parental control tools and report any concerns to our support team immediately.
Section 10
Changes to This Privacy Policy
BMY24 may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable Philippine laws. When we make significant changes, we will notify registered players via email or a prominent notice on the platform at least fourteen (14) days before the changes take effect.
The "Last Updated" date at the top of this page will always reflect when the most recent revision was made. Continuing to use BMY24 after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you may close your account at any time.
We recommend bookmarking this page and checking back periodically so you always know how your data is being handled.